- Frequently Asked Questions
Windows 8 Note - PurgeIE,
PurgeIE Pro and PurgeFox were designed to work with Microsoft's
Internet Explorer. Prior to Windows 8, Internet
Explorer utilized files named Index.dat for indexing
the Cache, Cookies and History information.
Beginning with Windows 8, Index.dat
files are not used. The indexing functions are implemented within a
Microsoft database system.
15 days -
Why isn't PurgeFox 4 clearing all of the dropdown entries in the URL address
bar in FireFox
The FireFox developers have included additional items in the FireFox
Address bar dropdown list.
FireFox 3.x includes your Bookmarks (links) and URLs from
your browsing history.
PurgeFox 4 can clear your browsing history but does not clear
Why isn't PurgeFox 4 clearing all Search History in FireFox 3.x?
You are probably seeing "Search Suggestions" rather than your
For an explanation, please check the page - Search Suggestions at
There you will find that search suggestions are from Google / Yahoo, etc., and
not from FireFox 3.x.
"Search suggestions help you to find out common phrases that other people have
Why isn't PurgeFox 3.01 clearing the History for FireFox 3.x?
The FireFox developers have implemented a different structure for
storing History data in FireFox 3.0. The new structure make
use of SQLITE database files.
PurgeFox 4.02 implements support for the new Firefox 3.x
Please download and install the new version from - http://www.purgefox.com/dlpfox.htm
What does the new message "Ignore files modified in the last xxx Hours" mean?
This is due to a new option for the Temp Folders configuration
sub-tab. You can turn the option on /off and can specify the number
of Hours to be considered for the age.
The purpose of the option is to minimize the number of "Locked"
messages from the Temp Folders option by skipping the purge of newer files
in the Temp Folders.
The default setting is "on" and "8" Hours. You can
access these settings by clicking the Configuration tab and then
Clicking the Temp Folders sub-tab.
Why was PurgeFox developed as a separate
Consideration was given to supporting
FireFox cleanup within PurgeIE Pro.
Consideration was given to
creating a Plugin for FireFox. This proved problematic
as each installation of FireFox uses a unique name for its
subfolder names. This would require such a Plugin to be
manually tailored by each user.
Further, a Plugin
would not provide a means for retaining good Cookies. The storage for
Cache and Cookies was entirely different for FireFox from that used by
Why should I use PurgeFox when I can use FireFox's [ Clear All ] button to delete Cookies, etc.?
- FireFox's [ Clear All ]
button does not allow you to keep the good Cookies. PurgeFox provides a convenient
means for you to protect your good Cookies so that its
Purge Cookies function will not delete them.
- PurgeFox has an option to place a
special [PurgeFox Now] shortcut on the desktop for a one-click
cleanup. This will execute the cleanup based on the options you have
- FireFox's [ Clear All ]
button clears all of FireFox's History, Forms History and Cache as
well as clearing all Cookies. If you only wanted to clear
some of these, you would have to manually clear them
- PurgeFox includes additional cleanup functions for Windows and, optionally,
performs a Secure Erase.
- PurgeFox includes the Plugin function and Plugins from PurgeIE
- A Plugin Manager is
available for you to create your own Plugins to delete files,
folders and registry entries.
Does PurgeFox support multiple User Profiles for FireFox?
multiple User Profiles in Firefox and uses the current User
Profile to locate the FireFox Folder used for storing Cache, History,
etc.. The current User Profile is the last one used when starting Firefox
using its "Profile Manager".
How do I setup multiple User Profiles in FireFox?
This is documented on the Mozilla-Firefox
webpage "How to Manage Profiles". The link is http://www.mozilla.org/support/firefox/profile
Can I execute PurgeFox if FireFox is open?
You should close FireFox
before executing PurgeFox. As both programs work with FireFox
data files, the following PurgeFox Options would not function properly:
FireFox History File
Firefox Forms History
Beginning with version 2.03, these functions are
not processed if a FireFox
window is open. Attempting to Purge with these options if a FireFox
window is open will produce an error message. A conflict was
discovered with webpages which used CSS (cascading style sheets) when the
FireFox Cache was not completely cleared.
Also, the PurgeFox Cookie
window may not show the same Cookies as FireFox when both are
open at the same time.
Does PurgeFox require a system service?
No. The data required for Forms is not secured in the Registry as is done by
Internet Explorer. A system service is not necessary for cleaning the
FireFox's Forms data.
Does PurgeFox support Netscape, Mozilla or Opera?
No. This may be
considered in the future.
How is PurgeFox supported?
PurgeFox supported via Email.
Every effort is made to respond to all Email within one business day.
There is no fee for support. Downloading of Maintenance releases and upgrades to new
versions are free to registered users. Please see the support
What if I lose my Registration Code after registering?
Just fill out and submit the "Replace
Registration Code" form via the Lost Reg Code
link on the support
page. Once your registration if verified, your Registration Code will be
emailed to you. Note that some vendors charge for this service. We
Does FireFox use Index.dat files?
No. There are no FireFox
Index.dat files. FireFox uses different methods and different folders
to manage its Cache, Cookies and History data. PurgeFox provides a
convenient method for cleaning up this FireFox data. Please see the PurgeFox
The Index.dat files on your system belong to Internet
Explorer and Windows Explorer.
How do I clear FireFox AutoComplete dropdown entries?
uses its History File for its AutoComplete processing. Therefore,
you use the FireFox History File option to delete Firefox AutoComplete
Note that these dropdown
entries are also referred to as FireFox Typed URL History.
How do I clear FireFox Search dropdown entries?
uses its Forms History File to store its Search bar entries. Therefore,
you use the FireFox Forms History option to delete FireFox Search dropdown
Assistance & Resources for Computing, Inc
Copyright © 2004-2014. All rights reserved.
Revised: September 15, 2014